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| Are you an approved provider of the NASW ? |
| Yes, our NASW provider # is 886445151, you can
find us on NASW's website
http://www.socialworkers.org/ce/default.asp |
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| Are your courses accepted in my state ? |
We are an approved provider of the NASW and are
accepted in most states.
Please be advised that unless your state has endorsed the NASW CE Approval
Program, there is no guarantee that you will receive credit for the workshops
and conferences listed.
To ensure that your state licensing board has endorsed the NASW CE Approval
Program, review the list here
http://www.socialworkers.org/ce/response.asp |
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| I have completed the registration process and am
interested in starting the coursework. In your course offerings/package, am I
required to purchase any textbooks or additional materials? |
| No, There is no need to purchase any additional
material. Everything you need is right here included in the price that you pay. |
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| I didn't add my License # when I signed up but I want
this to appear on my certificate of completion, can you help me ? |
| Yes, you can update your license information as well
as other information in the "My Info" tab when you log in. If you are still
having trouble, let us know and we will update the information for you. |
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| How do I register for my 3 free credits ? |
| All you have to do is sign up and we automatically
put 3 free credits into your account. Please note that we only give you 3 free
credits on your initial registration. |
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| I passed the course exam, how come this course still
shows up as an "enrolled course" and not as a "completed course" ? |
| Once you pass the exam, you MUST fill out the course
evaluation and then submit the test score and evaluation for this course to be
considered completed. As soon as you get a passing score, the evaluation
appears right below the exam - fill this out, submit and your course will move
from the "enrolled courses" tab to the "completed courses" tab. |
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| I have completed my course and course evaluation, when
will you be sending my certificate of course completion ? |
| When you complete a course, it will show up in your
"completed courses" tab. From here each completed course will have a link to
your certificate. You can print them whenever you wish, as we store this
information for you. |
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| I would like to know about the difference between
CEU's and credit hours. Which is it that you give?
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| At CEUSchool, a CEU is the same as a credit / contact
hour. So one class that is labeled 3 CEU's is worth 3 contact hours. |
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| Is your payment mechanism secure ?
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| Yes, very secure. We use PayPal, the leader in online
transactions, to handle our payment process. CEUSchool NEVER views your credit
card information. We just see confirmation from PayPal that you have paid
CEUSchool, and then we update your CEUSchool account with this information.
This is a very safe and secure method, and CEUSchool WILL NEVER ASK FOR YOUR
CREDIT CARD INFORMATION, so please keep that in mind. |
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| Do I need a PayPal account to use CEUSchool's service
?
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| No, you do not need a PayPal account to use
CEUSchool. You can just enter your credit card or Bank information in the
payment screen and PayPal will do all the work for you and will update your
CEUSchool account. It is a seamless transaction. |
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| I just paid for a CEU Package, but I dont see that my
account got updated. Can you help me ?
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| Sure, on very rare occasions PayPal doesn't pass your
user id along with your payment. We monitor this each night, so we will catch
this and apply your payment to your account, but feel free to e-mail us and let
us know. |
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| I forgot my password, can you help me ?
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| No problem, go to the login page and click the "Did
you forget your password" link. You can either use your "username" and press
submit or your e-mail address you used when you signed up and an e-mail will be
sent to you with this information. If you still are having difficulties, feel
free to e-mail us. |
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| How do I know how many credits I have left in my
CEUSchool account ?
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| When you log in, you are taken to your "My CEUSchool"
account page. On this page, right under the tabs, you will see your "Unused CEU
Balance". This will tell you how many credits you have left to apply towards a
class.
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| I get reimbursed for my classes, can you provide a
receipt for me ?
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| Sure, this is taken care of for you in the
"Payment History" tab when you log in. All your billing transactions are
recorded here and there is an invoice for each one.
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| I registered for your service, now what do I do
next ?
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| If you aren't already logged in, log in and
then you are taken to the "My CEUSchool" page. You will notice that the
"enrolled courses" tab is where you start. From here, click the "Enroll in a
course" link. You can enroll in as many classes as you wish without having to
pay. Once you enroll, this class will show up in your "enrolled courses" tab.
Click the Course name link and this will take you to the course homepage. On
the course home page, you will see the reading material and you will see the
exam. Read the material and take the exam when you are ready. When you pass the
exam, make sure you also fill out the course evaluation. Once you submit your
exam score and evaluation, this course will show up in your "completed courses"
tab. This is where you can see your certificate. We store all this information
for you so you don't have to. You can always go back and print a certificate
anytime if needed.
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| I took the exam and it said I needed to purchase 2
more credits because my account didn't have enough credits left. I just made
the purchase for two more credits, do I need to retake the exam ?
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| If your exam window is still open and you just made a
purchase, just toggle back to the exam window and refresh the browser. It
should let you continue to fill out the course evaluation. If you had closed
the exam window, unfortunately you will have to take the exam again.
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| Do you keep your information about me private ?
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| Yes, your information is held in privacy. We will
NEVER GIVE or SELL your information to anyone, EVER.
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| Do you have a way for me to organize the classes I
have taken with you, like a history of my classes ?
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| Yes, Log in and go to the "CEU Tracker" tab. From
here you can view all the classes you took within a given time frame. The dates
default to your current CEU Cycle so you know how many credits you have taken
and can figure out how many more you need for this time period. You can also
view courses you have taken from other providers which really helps you
keep track of everything. |
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| How do I add courses that I have taken from another
provider ?
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| In the "Other CEU's" tab you can add a course from
another provider. Just enter the course name, course provider, # CEU's earned
and date completed for each course you have taken with another provider (not
CEUSchool). Then you can go back to the "CEU Tracker" tab and build a custom
report to see what classes you have taken from CEUSchool, another provider or
both on one report.
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| Do I purchase a course or do I just purchase credits
to be taken towards a course ?
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| You just purchase credits (ceu's) that can then be
applied to the courses you want to take. Say you purchase 10 credits, and then
you complete a 5 credit course. You will then have 5 credits left in your
unused credit/ceu bank that can be applied to any course.
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| Can I write a course for you ?
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| Yes, we would love to hear from you about writing for
us. We are always looking for new courses. Please contact us.
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